Head of Workforce Management


Hounslow ,GB
Contract Type
Company Description

Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress.

Job Description

We're on the lookout for an exceptional and visionary Head of Workforce Planner to join our DO & CO airline catering family in London. This role transcends the typical job description; it's an invitation to become a pivotal force in shaping the future of our workforce strategy and ensuring the seamless operation of our catering facility.

This pivotal role requires a strategic thinker with a passion for optimising workforce planning processes to ensure seamless operations within our catering facility. As the Head of Workforce Management, you will play a crucial role in managing our human resources to meet the ever-changing demands of the airline catering industry.


  • Strategic Workforce Planning: Develop and execute a comprehensive workforce planning strategy that aligns with the business objectives and ensures adequate staffing levels to meet operational needs.
  • Forecasting and Analysis: Utilize data-driven insights to forecast staffing requirements, considering seasonal variations, airline schedules, and other relevant factors.
  • Resource Allocation: Efficiently allocate staff resources, ensuring optimal utilization and cost-effectiveness while maintaining high service quality standards.
  • Managing Staff Agencies Partners: You will be responsible for managing our relationships with staff agencies, ensuring that our external partners are aligned with our workforce planning goals. Your ability to forge strong partnerships will be instrumental in sourcing the right talent at the right time.
  • Scheduling: Creating and maintaining staff schedules will be an integral part of your role. You'll be the timekeeper who ensures that our workforce is aligned with our operational needs, accommodating variations in demand, and maintaining flexibility.
  • Staff Timekeeping: Time is of the essence, and you'll be the steward of staff timekeeping. You'll oversee accurate timekeeping records, making sure that every minute is accounted for to streamline our workforce processes.
  • Liaison with Payroll (The Coordinator):To ensure accurate timekeeping transmission, you'll work closely with our Payroll team. Your ability to coordinate and communicate effectively will be essential in this aspect of the role.
  • Collaboration: Collaborate closely with department heads, HR, and other stakeholders to understand their staffing needs and provide proactive solutions.
  • Compliance: Ensure compliance with labour laws, regulations, and company policies in all workforce planning activities.
  • Reporting: Generate regular reports and KPIs related to workforce planning performance, presenting findings and recommendations to senior management.
  • Technology Integration: Identify and implement cutting-edge workforce planning tools and technologies to enhance efficiency and accuracy.
  • Bachelor’s degree in human resources, Business Administration, or a related field. Master's degree preferred.
  • Minimum of 5 years of experience in workforce planning, with at least 2 years in a leadership role.
  • Strong analytical and data-driven decision-making skills, with proficiency in workforce planning software and tools.
  • Exceptional communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
  • Knowledge of labour laws and regulations in the UK.
  • Proven leadership and team management experience.
  • Excellent problem-solving abilities and the ability to adapt to rapidly changing circumstances.
  • Results-oriented mindset with a focus on continuous improvement.
  • Experience in the airline catering or hospitality industry is a plus.
Additional Information

We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including:

  • Competitive Salary 
  • Enjoy perks by referring your friends through our Refer a Friend Scheme
  • Save money and time with On-Site Free Meals
  • Expand your skills and knowledge through our in-house training opportunities.
  • A business where you can have a real impact, we’re not afraid of new ideas!
  • Genuine career development opportunities, both nationally and internationally
  • The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market

DO & CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status