Company Description

Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress.

Job Description

EAA Critical Services

• Acting as the first point of contact for all British Airways Aircraft movements (ACM) and Engineering teams queries relating to Towing and Aircraft ground movements.
• Monitor and control aircraft towing activities in conjunction with Transport Airside offload supervisor.
• Representing DO & CO at daily BA Towing meetings as you will be responsible to communicate the status of de-catering activities as part of the BA base towing operation.
• Working closely with Transport ops & AOCC teams departments to ensure smooth and efficient de-catering of aircrafts to ensure the BA operation is not impacted.
• Monitoring systems and communicating with Transport Ops & AOCC teams about status of Aircraft Towing from base to stand and potential impact outbound flights.
• Monitoring SH Bulk 541 Operations to ensure Box trucks are dispatching and returning on time. Communicating any delays to all relevant departments both landside within the unit and airside.
• Overlook the Transport operations airside and providing all relevant information back to Transport ops & AOCC teams.
• Ensuring Transport operations adhere to all SOP’s and ALL relevant Airside Health and Safety policies and procedures.

Airside Loaders

• Oversee and manage the daily Airside loader model delivery plan.
• Plan, monitor and manage the allocation of Airside loaders to flights to ensure on time departure of flights.
• Manage and communicate wit Airside loader shuttle drivers toe ensure loader delivery plan remans on schedule.
• Act as main point of contact regarding incidents and issues regarding Airside loaders
• Act as contingency in the event of airside incidents which may require you to attend flights to act as a loader and load flights.
• Defining systems of working to ensure problems are resolved with solutions and continuous improvement initiatives are instigated
• Monitoring and reporting all Transport activities to the Transport management team
• Building and maintaining excellent working relationships with our customers, ensuring the provision of a positive and professional service that elevates the DO & CO reputation and any highlighted problems have an implemented solution
• Driving success by ensuring the customer is receiving exceptional service and all requests are met
• Proactively taking steps to ensure own skills and knowledge continue to improve in all aspects including technical and leadership
• Maintaining good working relationships with all DO & CO family members as well as our partners, vendors, and other stakeholders
• Forward, strategic thinking representative always looking to exceed targets and expectations of the unit whilst maintaining the collectiveness of the team and culture of DO & CO
• Taking responsibility for all your actions, support your team, and celebrate successes as a family
• Being a role model to ensure the exceptional DO & CO quality is delivered on time with maximum efficiency in accordance with customer requirements.

Qualifications

Skills you must have:

• Confidence and ready to roll up your sleeves and do what is needed to give our customers the best service with a problem-solving mentality
• Passion for high-end cuisine, love for food and motivation to deliver exceptional service
• Well presented, professional individual with a can-do, positive attitude that indulges in team success
• The ability to be a positive change champion for DO & CO, identifying key impact areas and priorities and supporting change programmes and strategies in order to gain optimal results
• Meticulous attention to detail and data driven with the ability to influence and educate
• Build strong relationships with colleagues, mentoring and motivating, creating a team spirit, encouraging them to be at their best
• A clear and engaging communicator, strong written and verbal English, and will use a variety of methods to keep the team well informed
• The ability to work independently, make important decisions and be the main point of contact airside
• Flexibility in the way you think, making decisions efficiently and handling change to ensure everything we do is right for our partners and the DO & CO family
• Have a great understanding and working knowledge of the whole operation and be the expert in delivering practical actions for its improvement by taking a hands-on approach
• Previous experience in a similar role or experience of aircraft layout
• Highly proficient in excel with excellent working knowledge of reporting

Additional Information

We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including:

• Competitive salary 
• On Site Role
• Enjoy perks by referring your friends through our Refer a Friend Scheme
• Save money and time with On-Site Free Meals
• Expand your skills and knowledge through our in-house training opportunities.
• A business where you can have a real impact, we’re not afraid of new ideas!
• Genuine career development opportunities, both nationally and internationally
• The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market

DO & CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

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